doordash strategy and operations interview
While I may think my train of thought is the best, the experiences of others often help provide the best view. As a Manager, Merchant Services Strategy & Operations, you'll discover and guide performance improvements across the Merchant Services organization and build the foundation for it to grow. Operational excellence at the 1-foot and 50K foot levels Our business operates in both the short and long-term (i.e., high quality orders need to be fulfilled today and how the space we are operating in changes over the next 12 months). I see my role as making sure the different teams in each market have what they need to do their jobs and as eliminating any barriers to their success. Each individual market is working toward the same goals, but we all need to get there in different ways. And that segment happened to come with some interesting economics: Maybe that strategy was intentional, maybe they stumbled on it. That creates an ever increasing granular understanding of the business. Got an email rejection a few days later. When we first founded DoorDash back in 2013, there was enthusiasm from the investor community. make each market and order more efficient. 2023 CNBC LLC. You can respectfully disagree with someone and collaboratively work together toward a better outcome. For me, DoorDash was a chance to carve out a piece of the business and have a direct impact. If a product wont be successful in your market, you need to speak up so that it can be redesigned accordingly. We already learned how 85% of GOV is coming from existing customers, and thats because of high spend retention. Was 15 min HR call then had 24 hrs to prepare a presentation on a small data set. Operators need to easily flex between both of those mindsets. Will be grateful! You can unsubscribe from these emails at any time. Get email updates for new Merchant Services jobs in Tempe, AZ. Typical questions for the research team to answer: What kind of value proposition would resonate with customers? Im a Senior Strategy and Ops Manager for the Southwest region on the Dasher side of the business. Im a Strategy and Ops Manager on the customer and merchant sides in the Canadian region. In the past, research has helped me conduct a conjoint survey to target the best combination of features for our consumer base as well as design, host, and analyze surveys that gauge consumer interest in new and evolving products. Hey everyone. Right now, though, Im happy to stay where I am. We already covered Marketplace GOV above. Etc. A lot of people think of DoorDash as solely a food delivery platform, but thats just the beginning. May 2, 2021 0. I have a case study interview with doordash. As I researched Doordash before applying to this role, I was so happy to see the focus that your organization puts on an inclusive environment for all.\"************************************************************************************************PRACTICE FROM OUR MOST POPULAR INTERVIEW VIDEOS:30 Behavioral Interview Questions: https://youtu.be/bXSnNwNWK0I5 Situational Interview Questions: https://youtu.be/vT2Q6hoxoAs5 Conflict Interview Questions: https://youtu.be/xoVB_QauBuoTeamwork interview questions: https://youtu.be/giSURWwwQbE************************************************************************************************ Since all these metrics are expressed as a function of GOV, we can calculate a few metrics: These metrics are only expressed in a percentage of GOV. If there was a big initiative to grow order counts for tomorrow, what would you do to make it happen. The research team helps S&O partners figure out those details, especially for new features that might have a bigger impact on the customer experience, or when we are trying to target a new audience group. In a diverse environment, it is great to learn from the perspectives of others, and this becomes especially important in problem-solving situations. DoorDash has built an incredible analytics machine that allows granular optimization experiments on the tiniest little things across the food delivery lifecycle. I can provide detailed insights. That number drops to 2% in the subsequent years to keep customers on the platform. For example, What channel did a customer sign-up with, in response to which ad?, what type of phone do they use?, or what type of credit card do they use to pay?. You get so much exposure to every side of our business in this role, you can follow what excites and interests you the most. Im also looking forward to launching Calgary; adding a new city is always exciting. Thats a ton of operating leverage and drives up the LTV / CAC ratio. A few examples. Are people ordering in more than they were pre-pandemic? From there, DoorDash also provides education for merchants, e.g. Doordash Interview Questions with Answer Examples. Fortunately, that challenging period forced us to reinvent how we operated and be savvier than ever. At this stage, we try to leverage existing learnings to make sure the ideas/assumptions are grounded in customer insights. Recognized as a four-time Top Performer at Amazon, with 5+ years of global customer-facing work experience, Amanda is passionate about leading international customers and users through . . One of the things I love about DoorDash is that everyones so collaborative and tight-knit even though were spread all across the country. But you definitely form bonds with your teammates. So how exactly are they doing this? It can be tough to find people with a willingness to go above and beyond, but who are also humble and generous. By having regional experts, we have people focused on making sure each side of the marketplace is growing and running smoothly. On a personal level, these would be the things I wish to achieve in my life. Through office hours, a member of the research team worked with the S&O partner to set up an easy way to recruit and schedule time with customers, and reviewed the interview scripts to make sure no biased/leading questions were being asked. Show benefits by country: United States I dont believe that experience in the on-demand space or in the food industry is necessary to be successful at DoorDash. I worked at a startup after graduation, advising movie and music studios on how to maximize their potential at YouTube. For example, Sybil powers machine learning models for search, dasher assignment and fraud prevention. Everyone here is on the same team. My day might include Dasher orientations, marketing strategy, and meeting with merchants to discuss outreach and awareness. People can chart their own course. We work locally in all of DoorDashs regional markets, across all three sides of the business: restaurants and other merchants, customers, and the Dashers who perform the deliveries. This is the gist of how pricing on DoorDash works. If you dont have the time to read the full post I also write a weekly-ish newsletter where I share the lessons learned from all the start-up that I come across. Its satisfying just to know you and your colleagues around the world are part of the same mission, and they have your back. Meet members of DoorDash's Strategy and Operations team. For our full list of Doordash QAs, visit: https://www.mockquestions.com/company/Doordash/YT/************************************************************************************************0:00 - Introduction0:30 - Question #1: What would providing excellent customer service mean to you in this role with Doordash?1:32 - Question #2: At Doordash, we value organization. Thats the aggregate picture. Someone outside of DoorDash might look at that trajectory and think that specializing has led to being pigeonholed, since I used to oversee all sides of the business and now I manage one. Each city presents its own opportunities and challenges, but we generally start by going door to door, talking to merchants. Any industry has a key transaction that measures the exchange of value. Typical questions for the research team to answer: Is this really a problem? I would describe everyone as tenacious. I need to be able to drill 10 layers deep to understand the source of a given problem, but I also have to see the big picture and ask tough questions about my teams overall approach. Deloitte. Heres a visual example of what an experiment and its results can look like. We have office hours and a process set up to streamline requests like this, and empower S&O partners to get customer feedback directly. Im also tracking growth and making sure we hit our numbers. Are deliveries being made on time? You move deliberately and with speed. People who can easily transition from a 5-foot level to a 10,000-foot level thrive here too: the people I admire can quickly go from talking about a very specific process to asking how it impacts our overall strategy. Apart from local restaurants, DoorDash also has partnerships with national and regional chains such as McDonalds, Taco Bell and WingStop. I can provide detailed insights. This role has the remit of shaping our Drive restaurants . Other initiatives include co-marketing deals with e.g the NBA. 22 17 Related Topics Fang: Our mission at DoorDash is to empower local economies, and while we started in the U.S., we've always had an intention to broaden our impact and provide value to merchants, consumers, and Dashers in other countries. Andy holds a BS in Computer Science from Stanford University, where he met fellow co-founders Tony Xu and Stanley Tang and the concept for DoorDash was born. Cross-functional Assessment 3. They decompose my hypotheses to identify the optimal research techniques to derive statistically significant results. We try to influence before a solution is set in stone, so that we are not just validating it. Most of the customer and Dasher acquisition seems to come from performance-based marketing. TELUS WBcX53. doordash strategy and operations manager interview. You have to be sure of yourself as the person who is on the ground with your finger on the pulse of the market. We are former journalists, founders, developers, and, yes, job seekers, working to improve the hiring experience from both sides of the table. Clearly, DoorDash is over-indexing on data capabilities in their organization. Can someone please share your interview experience? In this article, I wanted to dive deeper into that aspect and share more insight into our partnership with the S&O team. As we continue to grow, we think about how we can maintain flexibility and meaningful earnings opportunities for Dashers, continue to have as much coverage for merchants as possible, and always ensure that consumers are receiving their orders efficiently. No matter what position you may hold within their organization, Doordash always encourages innovative and outside-the-box thinking. Its one of our most successful launches so far, in large part thanks to those ideas which were now incorporating into our plans for future launches. I love the excitement of a launch and the chance to have my hands on so many aspects of what makes our business run. Ive heard this repeated often: Speak as if youre right. DoorDash also values experimentation. Interview Questions Behavioral: How would you handle working with cross functional partners? Can look like Tempe, AZ small data set that challenging period forced to... Visual example of what makes our business run DoorDash was a chance to carve out a of. Granular optimization experiments on the pulse of the business the ideas/assumptions are grounded in customer insights at this stage we... Your finger on the pulse of the same mission, and they have your back as McDonalds, Bell... Im also looking forward to launching Calgary ; adding a new city is always exciting Strategy... I love about DoorDash is over-indexing on data capabilities in their organization has built an incredible analytics machine allows. 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doordash strategy and operations interview