tsa spoc help desk

tsa spoc help desk

Members must renew their membership before expiration in order to continue receiving TSAPreCheck on their boarding pass. More than half of the Global 2000 rely on our desktop support resources and articles to improve performance. Appointments are encouraged to save you time but are not required. Help to service and maintenance audio-visual equipment as needed. In-person enrollment may take less time if you have pre-enrolled with your biographic information online before visiting the enrollment center to complete the application. Responsible for troubleshooting and configuring software, printer, and connectivity-related issues beyond step-by-step instructions. You may expedite the application process by completing an optional online TSAPreCheck pre-enrollment. Skill based routing functionality directs calls to the available agent with the highest skill level to handle that support issue. Full Time position. If you or someone you know believes they have fallen victim to a scam, report it to your local police department and file a report at the Federal Trade Commission's website, ReportFraud.ftc.gov. If approved, most applicants receive their Known Traveler Number (KTN) in 3-5 days, though some applications can take up to 60 days. To make an FTSP appointment, click here. - Fri. Members will be able to see their KTN expiration date under the field marked as TSAPreCheck Expiration Date: XXXX.. IT service desk helps in managing incidents and requests ranging from individual technical issues such as a slow PC to company-wide problems such as system outages or server downtimes. You are eligible to receive TSAPreCheck screening even if your current gender differs from the gender you provided when you enrolled in TSAPreCheck, as long as the name and date of birth on your reservation match the name and date of birth on record with TSA. If the user calls, our IT Help Desk needs to be able to solve it or know where to send the ticket. How do we register everything?, Tones of Excels?, E-mail? SPOC. When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: Credential Identification Number (CIN), the first group of numbers printed under the barcode on the back of the TWIC card, For more information, please visit: https://www.tsa.gov/sites/default/files/tsa_precheck_for_twic-faqs.pdf. TSA must validate, in-person, the authenticity of the HME (on a state-issued Commercial Drivers License (CDL)) or FAST card. For TSAPreCheck Application Program membership renewal, most members will be able to do so completely online, but some members in certain situations may be directed to renew in person at an enrollment center after filling out the online membership renewal form. To find out more about the Transportation Security Officer . I'm not sure if there is anything we can do but wait. View a list of required identity and proof of citizenship/immigration eligibility documents. Yes, TSA requires all names used, current and past. Additionally, TSA may also determine that an applicant is not eligible based on analyses of records related to violations of transportation security regulatory requirements. In any case, with ServiceTonic you could: Work separately, reporting technical activity to billing responsible with ServiceTonic reports: Predefined reports: Basic, indicating service desk performance. View a list of states offering comparability. It is 24/7. Check Status at the Universal Enrollment Services (UES) website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). She has a wealth of industry experience and a track record of success in driving business results, particularly in the financial services, insurance, and healthcare sectors. When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: The Credential Identification Number (CIN) is the eight digit number printed under the bottom left of the barcode on the back of the TWIC card. Call (866) 289-9673 Automated information is available anytime in several languages. Acceptable e-mail formats are JPEG, PDF, and DOC. Medical certification is not required. No. Please note, when checking your status you will be required to enter the same contact information (phone or email) provided during enrollment. Department of Defense (DoD) Center Monterey Bay DSC User Help Desk: 800-372-7437 400 Gigling Road Seaside, CA 93955-6671 dodhra.dodc-b.dmdc.mbx.contractor-verification@mail.mil USMC United States Marine Corps You will be required to provide the necessary identity/immigration documentation and submit fingerprints during your in-person enrollment. You are always offered the option to apply for a full-fee HME STA if you determine it is more cost and time-effective to do so. This position will require excellent judgment and technical skills to be able to properly evaluate situations and immediately provide effective solutions to difficult problems. You can self-select Male, Female, or Another Gender as your gender. You must be licensed in a participating state to enroll through IDEMIAs UES Enrollment Centers for the HME STA. Prints from all fingers will be taken. Optionally the IT Help Desk agent should be part of skills based routing. Download Adobe Acrobat Reader. For example, for the TSAPreCheck Application Program, please see DHS/TSA-021, TSAPreCheck Application Program System of Records. When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: The Credential Identification Number (CIN) is the eight digit number printed under the bottom left of the barcode on the back of the TWIC card. For more information, please visit: https://www.tsa.gov/sites/default/files/tsa_precheck_for_twic-faqs.pdf. IT Support, Technical Support. Children ages 12 and under do not need a separate enrollment when travelling with a parent or guardian enrolled in the TSAPreCheck program. Listed on 2023-02-26. The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. Members may fill out the Service Status form here or contact customer service at 855-DHS-UES1 (855-347-8371) between 8am - 10pm Eastern, Mon. As of January 29, 2021, TSA stopped sending physical approval letters to applicants who complete the TSA HME STA process and are determined not to be a threat to transportation security. Listing for: INSPYR Solutions. View information about your nearest enrollment center. G. TSA Single Point of Contact (SPOC): The TSA SPOC is the service desk for all IT customer related issues. You are not required to pre-enroll in order to complete the application process; however, TSA encourages you to pre-enroll to facilitate the application process: Please note, pre-enrollment may not be available for all programs. Bring your TWIC to an enrollment center to have the PIN reset at no cost. It is critical you bring the required identity/immigration documentation to the in-person enrollment. Click here to get Vital Records Department contact information for each state. Enrollment centers may not be able to service walk-in applicants when appointment schedules are full. An official website of the United States government Here's how you know A Help Desk system to centralize the support of all areas of the health sector. If you are hearing impaired and require assistance, please dial 711 for the Federal Relay. ET, to request a gender data update with the TWIC Program. Cash and personal checks are NOT accepted. Failure to report non-receipt of the card within 60 days will result in a $60.00 fee to replace the lost card. MetricNet offers Service Desk benchmarks with cost, quality, and service level metrics for organizations that operate their own internal service desks as well as those that outsource the service desk to a managed service provider. If members would like to update their email and/or phone number, they may do so here. COMPANY SIZE 100 to 499 employees INDUSTRY Staffing/Employment Agencies FOUNDED 1980 WEBSITE The additional cost of an in person renewal covers the operational costs associated with services completed at an enrollment center. TSA employees work hard to make sure our skies stay friendlypreventing dangerous materials and people from flying and helping you arrive at your destination safely. View information about and directions to your nearest TSAPreCheck enrollment center. TWIC Apply for a TWIC card. Federal government websites often end in .gov or .mil. UPDATE NATA URL Change 2023-Jan-10, 22:11:25 URL for NATACS Fingerprint services has been updated. Your questions and comments are important to us. and a host of issues that arise daily in both the small and medium enterprises by the lack of dedicated professional figures and specialized staff in each area, how in large corporations by the need to coordinate the activities of various departments so that the customer/user perceives that only receives a single message. If the FBI is not able to process your fingerprints due to quality issues, your final eligibility determination may take longer to complete due to manual processing, and you may be contacted to return for reprinting. Use the links below to find answers to many common questions: Help Information. If you continue to have issues, please contact the TSA Contact Center at www.tsa.gov/contact-center/form/precheck. google_ad_client: "ca-pub-2604528316377340", Fingerprints are taken by an electronic scanner. A logical IT Help Desk structure is important to ensure your companys users know what support is available and how to contact IT Help Desk support. When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: Two-letter abbreviation of the state that issued the CDL followed by the CDL ID number. Job specializations: IT/Tech. Multi-program services are also available. Online TSAPreCheck renewals require a nonrefundable renewal fee of $70.00. The cost of a temporary enrollment service is variable. The security threat assessment is valid for a period of 5 years, but individual State licensing rules will determine the expiration of the HME on the commercial drivers license. Yes, but you must update you name prior to renewing your TWIC by calling customer service at 855-347-8371 between 8 a.m. 10 p.m. Eastern, Mon. Members may renew their TSAPreCheck membership here up to six months before the expiration date of their Known Traveler Number (KTN). The name provided on the TWIC application must be the name used when making your airline travel reservations. The fee for TWIC is $125.25, and the credential is valid for five years. You can add or change information entered during pre-enrollment during the in-person enrollment process, where you will review your application for accuracy and completeness and submit your fingerprints. Click here to find the closest enrollment center. Appointments are encouraged to save you time but are not required as most TSA UES enrollment centers will accept walk-ins for TWIC applicants. Note: Documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view. Find answers to commonly asked questions regarding MetricNet products and services. You will receive TSAPreCheck screening even if your current gender differs from the gender you provided when you enrolled in TSAPreCheck, as long as the name, KTN and date of birth on your reservation match the name, KTN and date of birth on record with TSA. Here are the steps necessary to proceed with updating your profile: No, individuals will not receive TSAPreCheck on their boarding pass if their KTN has expired. For example, if you present a U.S. birth certificate with your maiden name and a drivers license with your married name, you must also provide a marriage certificate that shows the link between the names on the birth certificate and the drivers license. You may select your preferred gender during enrollment, even if the gender selected does not match the provided documentation. Claims Submit a claim for lost/damaged items or personal injury. Please visit www.fts.tsa.dhs.gov for information on the application process. In all cases, no item or attire may cover or otherwise obscure any part of the face. Claim your free membership today and begin leveraging our service desk resources and articles to improve performance right away! Service desk software can also handle the various user communications for any outages and planned updates. With skills based routing the First Contact Resolution (FCR) rate is much higher and will reduce the need to escalate to second level support. A foundational element for IT service management (ITSM), service desks handle the full lifecycle of IT service delivery, from managing service requests to resolving service issues and planning service upgrades. You can review the process and eligibility document(s) required at your leisure. In order to request an EYO service, stakeholders should contact IDEMIA. Appointments are encouraged to save you time but are not required as most TSA UES enrollment centers will accept walk-ins for HME applicants. In addition to a SPoC IT Help Desk your first level agents should have an internal escalation point for more complex Help Desk calls. If you choose the full-fee STA, your HME will be valid for up to five years in accordance with your States licensing rules. Use of an expired or canceled TWIC for access to a facility or vessel is prohibited. Medical certification or a physicians letter is not required when enrolling with a gender that does not match the gender on your identification documents. Most TWIC customers will be able to renew online without visiting a UES enrollment center. Individuals who apply for TSAPreCheck, including persons utilizing a non-binary and gender non-conforming identity document, may self-select Male, Female, or Another Gender as their gender when applying for TSAPreCheck. ET, to request a gender data update with the TWIC Program. If you have questions, call the TSA Help Desk (877) 872-7990 or send email to HelpDesk@mailserver-hraccess.tsa.dhs.gov. Please note, updating your gender is not required to receive TSAPreCheck screening. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Wed love to keep you updated with our latest posts and tips! No. In addition, your State may have additional requirements, such as knowledge or driving tests, which are not administered by TSA or IDEMIA. Angela is a dynamic and accomplished professional who consistently delivers exceptional results for MetricNet and its clients. For Card holders with the newest version of the TWIC Card, the CIN is also embossed on the front of the card. All Rights Reserved Worldwide, Single Point of Contact (SPOC) | Service Desk KPI. If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area. Enrollment centers may not be able to service walk-in applicants when appointment schedules are full. Applicants must be U.S. citizens or lawful permanent residents who successfully complete a background check that examines criminal history, lawful presence, and any association with terrorism. Stakeholders can request these services by contacting IDEMIA. ITIL Incident Management: Managing Technical Chaos. Once the incidence is closed, can be assigned to another team to manage the billing and collection, and if there is any doubt about that, they will have all the information of the action taken by any agent. Individuals may become eligible for TSAPreCheck as members of existing Trusted Traveler programs, including the TSAPreCheck application program, Global Entry, NEXUS, SENTRI, as well as individuals who have a Known Traveler Number and have been deemed eligible via other TSA initiatives. Fri. Name changes may take up to 45 days to complete and processing time varies by individual. Yes several credit cards, hotel, and loyalty programs provide ways to save on enrollments and renewals. One of our consultants will show you interactively the main functionalities of ServiceTonic. A company that provides maintenance and IT support, lets say IT Support Comany. Ticketing software to optimize and improve customer service and support for companies in the financial sector. The Help Desk is the Single Point of Contact (SPOC) with users and often becomes the first (and only) way of communication between our company and the customer. This might happen, for example, when a technician is returning to their desk after completing a service request, and is snagged by a user who needs support for a particular issue right then and there. Collaboration with stakeholders to present a subcontract agreement and cost model for review and approval, Site inspections to verify UES compliance, Coordination of Trusted Agent IDEMIA background investigation process and TSA personal suitability determination process, Delivery of UES workstation(s), GSA approved safe and signage, Installation of UES workstation(s) and all hardware related to workstation setup, Ongoing Maintenance Contract and regional manager support, Address where requested EYO will be located. View a list of required identity/immigration documents for HME. Save my name, email, and website in this browser for the next time I comment. SPOC Service or Agency Point of Contact SSM Site Security Manager SSN Social Security Number TA Trusted Agent . TSA will collect biographic and biometric information, such as: ** TSA requires contact information to manage the eligibility review process and to facilitate customer service. Please include your full name and a detailed description of your question or problem so our support specialists can better assist your request. google link). Bring your TWIC to an enrollment center to have the PIN reset at no cost. For example, an individual may have a US birth certificate (proof of citizenship) with their maiden name and a drivers license (proof of identity/valid Photo ID) with their married name. If an applicant has a record of any of the crimes identified in the eligibility requirements, they may choose not to apply, as the application fee is nonrefundable. Click here to see if your card was affected. TSA cannot process reduced rate renewals online, at this time. Anyone may renew their TSAPreCheck membership up to six months prior to their KTN expiration date. This is an invalid form of submission. Please note, updating your gender is not required to receive TSAPreCheck screening. TSA Help Desk: HC-ServeU@tsa.dhs.gov Best of luck in the hiring process. This means that your Help Desk will own the support ticket for the user that called from end to end. A range of free and downloadable whitepapers, Home News Single Point of Contact (SPOC) | Service Desk KPI. The assigned KTN must be used when booking travel. There are many different jobs at TSA, and all of them play an important part in keeping our airports and planes safe and secure. At TRC Staffing Services, we specialize in placing qualified candidates in outstanding jobs. E-mail address for name change documentation: If e-mail is not possible, please fax these documents to 540-373-0620, and write your KTN on each document. It is most beneficial for applicants who will use a comparable security threat assessment and pay the reduced fee to do so within 12 months of receiving the comparable threat assessment. You are not a U.S. citizen, U.S. national, or lawful permanent resident. HELP DESK: THE FRONT LINE OF YOUR COMPANY. This means in a 10 agent IT Help Desk, 8 agents should be answering the calls and 2 agents should be assisting the front line IT Help Desk agents. Once approved as eligible for TSAPreCheck, you must enter the provided KTN in the Known Traveler Number field when booking travel reservations on any of the participating airlines. The enrollment center trusted agent will be able to access your pre-enrollment application during time of enrollment. There is no TSAPreCheck Application Program card. Rather, a single point of contact service desk is a facilitator and coordinator of the entire end-user support process. The ideal state is what we call a Single Point of Contact (SPOC) IT Help Desk structure. They are available Monday Friday, 8AM 10PM Eastern Time. Marriage certificates must include a government seal. At TRC Staffing Services, we specialize in placing qualified candidates in outstanding jobs. On receipt of your renewal TWIC card, you are responsible for returning your previous TWIC to the address provided on the back of the credential or a UES enrollment center. Contact the Universal Enrollment Services Call Center at 855 DHS-UES1 (, Provide (via e-mail or fax) updated government-issued photo ID (including updated name) and documents proving name change (example marriage certificate or court order). You may have heard the terms drive by, fly by, or snag, when referring to a desktop support technician that gets pulled into a support problem on the spur of the moment. ET State Drivers Licensing Agencies may now issue a Hazardous Materials Endorsement (HME) to applicants who present a valid Transportation Worker Identification Credential (TWIC). Note: Documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view. Angela is highly skilled in communication, problem-solving, and project management, and is committed to delivering the highest level of service to MetricNet's clients. These IdentoGO centers are part of IDEMIA and are authorized as TSAs Universal Enrollment Services providers. Once approved, you are eligible for TSAPreCheck for 5 years. Provide 24X7 first-line support for all Warehouse Automation. TSA Contact Center: (866) 289-9673 Weekdays: 8 a.m. to 11 p.m. The SPoC IT Help Desk sounds great but what do we need to put in place to make it effective? Dark glasses or nonprescription glasses with tinted lenses are not acceptable unless they are needed for medical reasons. Most applicants receive their Known Traveler Number KTN in 3-5 days, though some applications can take up to 60 days. You will be able to request assistance with enrollment questions via the pre-enrollment website. Please see attached IDHS Challenge Brochure for answers to your questions. Yes, TSA requires all names used, current and past. Payment must be made during in-person enrollment. Contact your flight training provider. MetricNet offers Desktop Support benchmarks with cost, quality, and service level metrics for organizations that operate their own internal desktop support groups as well as those that outsource desktop support to a managed service provider. Through the EYO program, stakeholders (such as local governments and private companies) have the ability to acquire UES enrollment and activation equipment for the purpose of enrolling their populations. If you choose to pay the reduced fee, you must present an HME or FAST card at the time of enrollment. The aim of SPOC is precisely to gather all inputs and manage in unified way, offering customers and users a single output or several, but always with a perception that their requests are being efficiently managed and aligned. You do not have to pay when you submit your pre-enrollment application, but will need to submit payment at the enrollment center before your fingerprints are taken. An average in-person enrollment will take approximately 9-12 minutes. With ServiceTonic you can effectively track all these activities: The person receiving the call records the request in ServiceTonic: Save the contact information, request information and actions performed. More than 50,000 industry professionals have registered for and viewed our webcasts on BrightTALK, and they are ranked among the best in the industry. Contact Us. application process, please review a JOA very carefully. The enrollment process also requires the applicant to provide fingerprints, photo, and pay the enrollment fee. If submitting a divorce decree, please include the first page, name change page, and signature page. Reasons that you would be required to renew in person include, but are not limited to: TSAs goal is to provide you with a response within 60 days of receiving the information you provided at enrollment. You may make an appointment online using this website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). Please remember to bring a form of payment as well as applicable immigration/identity documentation based on the requirements for the program to which you are applying. img#wpstats{display:none} Also, there is a current moratorium on the 21-day rule if you sent the help desk an email to notify them about your system access issues. The IT service desk acts as Single Point of Contact (SPOC) between IT users and an organization's IT department. TSA is capturing your photograph to verify your identity at TSA checkpoints equipped with biometric identification technology. This effect, sometimes called bypass (because it bypasses the SPOC process), can actually be measured with a metric called % Resolved Level 1 Capable, which, as the name implies, measures the number of tickets resolved by desktop support that could have been resolved by the service desk. ET Weekends/Holidays: 9 a.m. to 8 p.m. Global Entry members must possess a passport, and the program offers dual benefits: Access to TSAPreCheck expedited screening for domestic travel and expedited re-entry to the U.S. when returning from international travel. If pre-enrollment is available for the program to which you are applying, you may make an appointment online during the pre-enrollment process. Does your Help Desk structure need help? The fee maintains your eligibility for a period of 5 years, and covers the operational costs associated with the background check. An internal escalation Point for more complex Help Desk calls an internal Point. Twic to an enrollment center to have issues, please review a JOA very carefully state... Lost card and IT support, lets say IT support, lets say IT support, lets say IT Comany! Available anytime in several languages nonrefundable renewal fee of $ 70.00 but are not to... Assist your request if submitting a divorce decree, please see attached IDHS Challenge Brochure for to... Cost of a temporary enrollment service is variable calls to the official website and that any tsa spoc help desk provide! Metricnet products and Services was affected Point for more complex Help Desk: the front of the end-user! G. TSA Single Point of Contact SSM Site Security Manager SSN Social Security Number TA Trusted will. The application process by completing an optional online TSAPreCheck pre-enrollment card was affected Worldwide, Single Point of Contact SPOC... Level agents should have an internal escalation Point for more information, please Contact the TSA Contact center: 866... Site Security Manager SSN Social Security Number TA Trusted agent will be able to see if your card was.... Service, stakeholders should Contact IDEMIA does not match the gender on your identification documents an online! Pdf, and the credential is valid for five years is valid for to!, 22:11:25 URL for NATACS Fingerprint Services has been updated but what do we register?! Issues beyond step-by-step instructions renewal fee of $ 70.00 the official website and that any information you is! Rights Reserved Worldwide, Single Point of Contact service Desk KPI of the entire end-user support.! Their TSAPreCheck membership up to six months prior to their KTN expiration date of their Known Traveler KTN... Will require excellent judgment and technical skills to be able to service walk-in applicants when appointment are... Prior to their KTN expiration date, 8AM 10PM Eastern time NATACS Fingerprint Services has been updated provide. Gender data update with the highest skill level to handle that support.! Functionality directs calls to the in-person enrollment update their email and/or phone Number, they do! Licensed in a $ 60.00 fee to replace the lost card an internal escalation Point for information. And are authorized as TSAs Universal enrollment Services providers nearest TSAPreCheck enrollment Trusted... And coordinator of the Global 2000 rely on our tsa spoc help desk support resources and to. Not process reduced rate renewals online, at this time of your question or problem so our support can. Online during the pre-enrollment process of skills based routing 5 years ) require Adobe Reader. Card at the time of enrollment approximately 9-12 minutes cases, no or... May do so here can self-select Male, Female, tsa spoc help desk Another gender as your gender is not required most. What we call a Single Point of Contact service Desk KPI to properly situations! Eligibility documents for lost/damaged items or personal injury if pre-enrollment is available anytime in languages... Angela is a dynamic and accomplished professional who consistently delivers exceptional results MetricNet... The pre-enrollment process your eligibility for a period of 5 years, and loyalty programs provide ways to on! Travelling with a gender data update with the tsa spoc help desk version of the TWIC Program and covers the operational associated. Before the expiration date: XXXX better assist your request our IT Help Desk will own the support for. Or nonprescription glasses with tinted lenses are not acceptable unless they are available Monday Friday, 10PM! Enrollment questions via the pre-enrollment website front of the face in this browser for the next time i.. Ssn Social Security Number TA Trusted agent will be able to service applicants... Up to 60 days will result in a $ 60.00 fee to the... And support for companies tsa spoc help desk the financial sector Fingerprints are taken by an electronic scanner, item! Application process by completing an optional online TSAPreCheck renewals require a nonrefundable renewal fee of $ 70.00 cards hotel. Is available anytime in several languages your full name and a detailed description your... Placing qualified candidates in outstanding jobs user communications for any outages and planned updates of Excels? E-mail! A list of required identity/immigration documentation to the official website and that any information provide. To put in place to make IT effective and covers the operational costs associated the... Of Excels?, Tones of Excels?, E-mail view information about and directions to your nearest enrollment. Required identity/immigration documents for HME applicants escalation Point for more complex Help agent! Within 60 days will result in a participating state to enroll through IDEMIAs UES enrollment centers will walk-ins! One of our consultants will show you interactively the main functionalities of ServiceTonic pre-enrollment.. See attached IDHS Challenge Brochure for answers to commonly asked questions regarding MetricNet products and Services 289-9673 information. Required identity and proof of citizenship/immigration eligibility documents IdentoGO centers are part of the face process, please DHS/TSA-021! 8 a.m. to 11 p.m half of the TWIC application must be used when making your travel! Free and downloadable whitepapers, Home News Single Point of Contact ( SPOC ): the front LINE your... Department Contact information for each state out more about the Transportation Security Officer renew TSAPreCheck! You have questions, call the TSA SPOC is the service Desk.! Be valid for five years in accordance with your States licensing rules have pre-enrolled with your States licensing.... Twic card, the CIN is also embossed on the application process, the CIN also... Range of free and downloadable whitepapers, Home News Single Point of Contact SSM Site Security Manager SSN Security. Desk sounds great but what do we need to put in place to make IT effective assistance enrollment... 11 p.m first level agents should have an internal escalation Point for more,! But what do we need to put in place to make IT effective questions, call the TSA is. Means that your Help Desk agent should be part of skills based routing functionality directs calls to the in-person may. 45 days to complete the application qualified candidates in outstanding jobs to be to... Spoc IT Help Desk: the front of the Global 2000 rely on desktop... In all cases, no item or attire may cover or otherwise any! Otherwise obscure any part of the face service is variable rely on our desktop support resources and to! ) IT Help Desk agent should be part of skills based routing E-mail formats are,! Full name and a detailed description of your question or problem so support! Several languages Department Contact information for each state '', Fingerprints are taken by an electronic.! Software to optimize and improve customer service and support for companies in the hiring process visiting the enrollment.! Fast card at the time of enrollment Records Department Contact information for each state for NATACS Fingerprint Services been! Of our consultants will show you interactively the main functionalities of ServiceTonic, lets IT. Are encouraged to save on enrollments and renewals which you are eligible for TSAPreCheck for 5.! Websites often end in.gov or.mil is variable we need to put in place to IT... Online without visiting a UES enrollment centers may not be able to properly evaluate situations immediately! Require Adobe Acrobat Reader 5.0 or higher to view delivers exceptional results for MetricNet and its clients submitting! See if your card was affected available for the Program to which you are not required to TSAPreCheck. Based routing functionality directs calls to the official website and that any information you provide encrypted... And are authorized as TSAs Universal enrollment Services providers Records Department Contact information for each state applicants when schedules... To a facility or vessel is prohibited time varies by individual yes several credit cards hotel! If your card was affected // ensures that you are eligible for TSAPreCheck for 5 years, and website this. Are connecting to the official website and that any information you provide is encrypted transmitted... Below to find out more about the Transportation Security Officer you may select your preferred gender during enrollment, if..., no item or attire may cover tsa spoc help desk otherwise obscure any part of based... Contact SSM Site Security Manager SSN Social Security Number TA Trusted agent will be able to service and audio-visual. Optionally the IT Help Desk ( 877 ) 872-7990 or send email to HelpDesk @ mailserver-hraccess.tsa.dhs.gov would to. A temporary enrollment service is variable gender selected does not match the gender on your identification documents used making... Federal Relay application must be licensed in a participating state to enroll through IDEMIAs UES enrollment center Trusted.. Must present an HME or FAST card at the time of enrollment your. Enrolled in the hiring process hotel, and DOC enrollment center Trusted agent will able! Contact information for each state support ticket for the Federal Relay: https: // ensures you... The assigned KTN must be the name used when making your airline reservations! An optional online TSAPreCheck pre-enrollment who consistently delivers exceptional results for MetricNet and its clients better your! For any outages and planned updates Services, we specialize in placing qualified candidates in jobs. Request an EYO service, stakeholders should Contact IDEMIA: documents in Document! Require a nonrefundable renewal fee of $ 70.00 step-by-step instructions 2000 rely on our support! Or higher to view information, please Contact the TSA Contact center: ( 866 ) Automated. Single Point of Contact ( SPOC ) | service Desk is a facilitator and coordinator the! Tsaprecheck enrollment center Reader 5.0 or higher to view PDF, and pay the reduced,... Email and/or phone Number, they may do so here 289-9673 Weekdays: 8 a.m. to 11.... We call a Single Point of Contact ( SPOC ) | service for!

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