apc ups battery soft start fault
Thank you for reaching out to us. This is with nothing attached to the other end of the extension cable. Monday-Friday between 8am 8pm EST. I know at least for a start I will be looking up your cases and escalate as necessary. The UPS is not connected to utility power. Furthermore, it is always recommended to check UPS batteries every 24 months as UPS battery batteries usually require replacement every 36 months to 60 months. Be sure that all battery connections are secure. Making statements based on opinion; back them up with references or personal experience. Wouldnt keep power to all of my devices till I got a new battery after I bought the unit. Sorry! Allow the battery to recharge for at least four hours. The UPS will restart automatically when utility power is restored. Get monthly updates from Schneider Electric delivered right to your inbox. Brand new SMX3000RMLV2U. 2021-06-29 The UPS is protecting the connected equipment. To continue this discussion, please ask a new question. As Gary says, bypass means it's running on the AC mains. Then, perform a self-test. In this series, we call out current holidays and give you the chance to earn the monthly SpiceQuest badge! After the replacement battery was installed, I ran a self-test like I normally do to clear alarms on the unit. SMX3000RMLV2U with 4x SMX120RMBP2U's. I noticed that the self-test reported that the battery had a runtime remaining of 0 minutes and a 20% capacity. There is very high, very low, or distorted input line voltage. This alert is generated when the following events occur DC bus overvoltage exists and inverter DC imbalance exists. These have been mounted in an APC NetShelter Half Height racks. Asking for help, clarification, or responding to other answers. This was originally posted on APC forums on 1/14/2014. WARNING: A PFC fault exists. Maximum Elevation. If the UPS indicates a site wiring fault, have a qualified electrician inspect the building wiring. REPAIR YOUR APC SMART ONLINE UPS SYSTEMS HERE - Don't throw away your UPS, Repair it! Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration. As soon as we turn on the UPS we get the message to contact APC support and the Fault of Batt Soft Start. UPS does not provide expected backup time. I did finally find a number that I can call with after hours support. You have to run a valid self test for the LED to clear. But, it does work with t, Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.Learn more how customers reviews work on Amazon. Yes, they contacted me for additional information and had me try one more, Hopefully the can look at the returned units and figure out what is going. stream
Get answers you need by browsing topic-related Frequently Asked Questions (FAQ). This alert is generated when coldstart or warmstart occurs on Network Management Card(NMC) of APC Smart-UPS. Do not attempt to use the UPS. I plugged in the UPS about 20 hours ago to charge. Welcome to another SpiceQuest! <>/Metadata 775 0 R/ViewerPreferences 776 0 R>>
WARNING: A battery bus soft start fault exists. How to clear the REPLACEBATT state from APC UPS after hot-swapping the battery, The open-source game engine youve been waiting for: Godot (Ep. Brief content visible, double tap to read full content. Rember this was a fully functional tested and working UPS just seconds before. Contact APC Support for further assistance. 3,000 m (10,000 ft) Storage. Connect with us for help choosing the right product or with troubleshooting and installation. Easily find the nearest APC Reseller or Distributor in your location. Wider attack surface coverage powered by hundreds of integrations and deeper threat visibility powered by thousands of detections. The APC . bad design and QC. Where do I go from here? If the battery ages and is 'exhausted', the constant is overwritten. The UPS is protecting the connected equipment. After sitting on the shelf for a year the battery have degraded as indicatedby the lack ofretuning to fully charged state. I'd like to receive news and commercial info from Schneider Electric and its affiliates via electronic communication means such as email, and I agree to the collection of information on the opening and clicks on these emails (using invisible pixels in the images), to measure performance of our communications and improve them. For more details, please read our The UPS has been sitting on the shelf with the battery removed for a little over a year. You may have to wait for the battery to become suitably charged before you can get a valid test though. How to react to a students panic attack in an oral exam? Now, you will be the first to know the updates from Schneider Electric. (Applicable for 120 V units only. Replaced the battery and its brand new again. We are now waiting on replacement unit #3, this time they are also replacing all 4 external batteries. Turned off the daemon and run self test (first changing BATTDATE in EEPROM). Bonus Flashback: March 1, 1966: First Spacecraft to Land/Crash On Another Planet (Read more HERE.) The UPS has been shut down remotely through software or an optional accessory card. [more]. It could be as simple as a combination of load or battery age caused the batteries to discharge significantly. Your email is invalid Then we started getting the email alerts. It is not the default printer or the printer the used last time they printed. Please note that the LCD screen may be lit even though the UPS is OFF. Computer Uninterruptible Power Supply Units, Learn more how customers reviews work on Amazon. Switch off the UPS once again till you hear a click. Critical Events - UPS: A DC bus overvoltage exists. 2 0 obj
The management software calculates the runtime of the UPS with these constants. You can subscribe to this forum after you log in or create your free account. If the problem persists after recharging, replace the battery. Contact APC Support for further assistance. Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers. Then today I get an error that shut down the UPS: "UPS: A battery bus soft start fault exists.". I replaced the battery with APC replacement battery, PCRBC117. it might be - not sure what they are going to do but I at least got our Smart UPS escalation lead involved for additional guidance towards a speedy resolution. Your email is invalid xY[o6~7G)/A -"[
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Cb i4[h[hm>E[#XvlEY@`f. This alert is generated when the following events occur - base module fan fault exists, an electronic unit fan fault exists and system level fan fault exists. Flashback: March 1, 2008: Netscape Discontinued (Read more HERE.) Posted: This alert is generated when the following events occur load KVA alarm threshold violation exists, run time alarm threshold violation exists and number of extended frames increased. The UPS has a fault. The UPS has shut down and the battery has discharged from an extended outage. But, of course, you'll have to shed the load and restore it after you determine the charging status. This does not occur in some cases. Installation. Applications of super-mathematics to non-super mathematics. Enter **0** once again and check if the UPS reports back the standard setting that has been set. with GreenLightUPS RescueUPS Services - . Contact Us Connect with us for help choosing the right product or with troubleshooting and installation. Take care to note the exact fault message on the LCD Display, All LEDs are illuminated and the UPS is plugged into a wall outlet. Temperature Operating 0 to 40 C (32 to 104 F) Storage-15 to 45 C (5 to 113 F) charge UPS battery every six months Maximum Elevation Operating 3,000 m . ). This is not uncommon in older, non-maintained equipment. This alert is generated when the following events occur automatic voltage regulator (AVR) relay, bypass relay, main relay, output relay, backfeed relay, phase synchronization, site wiring, EEPROM and analog-to-digital (A/D) converter fault exists. as in example? Please invite another co-worker. I lookedat the online manuals and was unable to find this message in the troubleshooting guides. This alert is generated when network service and web service are stopped. This alert is generated when UPS starts a reboot process. Perfect Fit and immediate response from my APC smx3000rmlv2u. It has happened THREE times to far. This alert is generated when unauthorized user attempting to access SNMP interface, FTP interface and SNMP interface on APC Smart-UPS. Does anyone out there actually have this UPS (SMX3000RMLV2U) working with the external battery packs (SMX120RMBP2U)? HP ProCurve 5412zl warm-boots on power failure while attached to UPS, datacenter UPS electronics/chassis expected lifetime. Carbon Neutral Certified by SCS Global Services means the products carbon emissions have been measured and reduced, with any remaining emissions offset. In my case (using an APC model BR900GI) the front panel has only three buttons and no dedicated button labeled Test. You will receive your welcome message soon. Was this problem able to be resolved? Close Powerchute plus-Server. Resolution: To correct this, please ensure the internal battery of the UPS is connected correctly. SMX2000RMLV2U, SMX2000RMLV2UNC, SMX2200R2HVNC, SMX2200RMHV2U, SMX2200RMLV2U, SMX2200RMLVUS, SMX2KRMLVNCUS, SMX2KR2UNCX145, SMX3000HV2U-BR, SMX3000LV2U-BR, SMX3000RMHV2U, SMX3000RMHV2UNC, SMX3000RMLV2U, SMX3000RMLV2UNC, SMX3000RMLVUS, SMX3KRMLVNCUS. UPS does not provide expected backup time. Sensors / Cameras / Licenses / Accessories. Left it for 2 weeks to charge and resolve any errors on self-test, but it never did. https://community.spiceworks.com/topic/277368-apc-ups-overvoltage. To activate the self test it was required to press the power button for at least 6 seconds. This alert is generated when the following events occur - Lost the local network management interface-to-external Environmental Monitoring Card communication, Lost the local network management interface-to-integrated Environmental Monitor Input sensor, Lost the local network management interface-to-external Environmental Monitor sensor and Lost the local network management interface-to-external Environmental Monitor input contact. If the UPS is under warranty, contact your reseller. 542), How Intuit democratizes AI development across teams through reusability, We've added a "Necessary cookies only" option to the cookie consent popup. All LEDs are in a normal state. Please make sure that you are posting in the form of a question. Resolution: Published on: 1/26/2016 Last Modified on: 9/29/2021 Did this answer your question? Browse other questions tagged, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. %
For more than 15 years, UPC has become a trusted manufacturer of high quality UPS replacement battery cartridges. I have not had to contact anyone for APC maintenance in this location yet, and I am not sure where to start looking? Perfect Fit and immediate response from my APC smx3000rmlv2u. The correct settings for the COM-connection are 2400 Baud, 8 data bits, 1 Stop bit, no parity, protocol Xon/Xoff. Close Powerchute plus-Server. No, this is not from Schneider Electric, who makes APC products. Get answers you need by browsing topic-related Frequently Asked Questions (FAQ). We put the battery in and testing showed the same exact symptoms. Battery *Contact APC by Schneider Electric Worldwide Customer Support to determine the age of the installed battery modules. 2021-06-29 same as buying from apc themselves? If acceptable to the connected equipment, reduce the UPS sensitivity. Then, perform a self-test. If the battery is now replaced, a self test must be done with the new batteries. Except for books, Amazon will display a List Price if the product was purchased by customers on Amazon or offered by other retailers at or above the List Price in at least the past 90 days. EPEAT products are assessed against criteria including energy use and have a reduced sustainability impact across their lifecycle. Planned Maintenance scheduled March 2nd, 2023 at 01:00 AM UTC (March 1st, APC 2200 RM in a continual self-test! This reply was originally posted by Angela on APC forums on 6/10/2013. LinkedIn, 2023 CoNetrix | Legal Notice | Privacy Policy, Firewall and IDS/IPS Monitoring and Management, http://www.rm.com/Support/TechnicalArticle.asp?cref=TEC817072. APC Environment - Humidity and temperature threshold. This alert is generated when the following events occur critical fault exists for external Environmental monitor, critical fault exists for integrated Environmental Monitor Output Relay and warning fault exists for external Environmental Monitor. Contact is here. All of four top mantel covers do not align with APC unit. APC Smart-UPS Version: Smart-UPS 3000, firmware version UPS 09.3 (ID 18). 2022-08-19 There are a few steps you can take before you call however, if you so choose: 1. And now the internal battery reads .03v. 1 0 obj
Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. APC UPS, Critical Power, Cooling and Racks, APC UPS Data Center & Enterprise Solutions Forum, EcoStruxure Automation Expert / IEC 61499 Forum, Elektrik Tasarm Datm ve Uygulama zmleri, Power Monitoring and Energy Automation NAM, Back to APC UPS Data Center & Enterprise Solutions Forum. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Be sure that the power cable is securely connected to the unit and to the utility power supply. The UPS will restart automatically when utility power is restored. The customer happened to have another battery there to try. The UPS has been shut down remotely through software or an optional accessory card. If the battery is near the end of its service life, consider replacing the battery even if the replace battery indicator is not yet illuminated. Press the ON button once to turn on the UPS. UPC enhances its product offerings through a dedicated new product development process so we have the replacement battery cartridge you need at the time you need it. We have Knowledge Basedocument FA156516that discusses battery storage and discharge. <>
Ensure the battery is 100% charged (8 or more hours. TCO Certified identifies IT products that are independently assessed for lower environmental and social impact, safer chemicals, and circular design. Products with electrical plugs are designed for use in the US. Any idea what happened? Step 6) If volt meter is available, measure the voltage of each battery module. We also measure advertising and website traffic to third-party websites. WARNING: A battery bus soft start fault exists. Any Help would be appreciated. None. This one never worked. To learn more, see our tips on writing great answers. Start Hyperterminal by going to Start, Programs, Accessories, Communications, Hyperterminal. Step 4) Is UPS connected to utility power AND are input breakers on AND are fans spinning? Obtain answers on your own by trying our digital support tools. Battery Capacitor Soft Start Fault Product Line: Smart UPS Online 1-10kVA (SURT,SURTD) Environment: All models, All Serial Numbers Cause: Smart UPS RT (SURT and SURTD) units will not start without sufficient battery voltage, making it difficult to isolate the cause of the issue. None. (Though the manufacture description suggests the lifespan is 3 to 5 years, the warranty is only 18 months. Welcome to another SpiceQuest! Unplug the UPS and have it serviced immediately, The UPS is operating on battery, while connected to utility power. I plugged in the UPS about 20 hours ago to charge. Turn off the unit using the O button, cut the circuit feeding the unit. Get answers you need by browsing topic-related Frequently Asked Questions (FAQ). Just recently had a DC soft bus failure on my APC UPS and got an RMA our circuit breaker tripped and got an error 10000. I decided to let the battery charge up to 100% and then try a runtime calibration. %PDF-1.7
The new batteries are not holding charge after 6 months and the UPS is indicating to replace them. It only takes a minute to sign up. Learn more about Stack Overflow the company, and our products. This may be due to a malfunction, configuration issue, or the install environment. Reduce the load to the UPS, disconnect nonessential equipment and reset the circuit breaker. Guaranteed UPS compatibility, meets or exceeds UPS manufacturer specifications, All new components (batteries, connectors, metal tray, cables) - No Refurbished Parts, Includes: All required connectors, Battery recycling guide, Installation guide, Metallic battery tray or enclosure, Reusable packaging, Fully assembled for easy (hot swappable) installation - No Assembly Required, Tested, charged and ready for installation out of the box, Installation and Recycling guide included with product, Re-usable packaging with clear instructions on how to properly dispose of spent batteries. 0x012F Running latest firmware : Network Management Card AOS v6.6.4 Smart-UPS & Matrix-UPS APP v6.6.4 NMC Serial Number: (hidden) Model: Smart-UPS X 3000 UPS Serial Number: (hidden) Firmware Revision: UPS 02.0 (ID10) If anyone has any idea it'd be much appreciated. Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration. The inability to charge batteries using the proper voltage/current is a fault. Do EMC test houses typically accept copper foil in EUT? Enjoy! Take care to note the exact fault message on the LCD Display, All LEDs are illuminated and the UPS is plugged into a wall outlet. Reduce the load to the UPS, disconnect nonessential equipment and reset the circuit breaker. The UPS has shut down and the battery has discharged from an extended outage. Plug and Play and Hot Swappable compatible to simplify installation. Test the input voltage with the utility voltage display. Connect with us for help choosing the right product or with troubleshooting and installation. 06:02 AM, This was originally posted on APC forums on 6/10/2013, As we are about to receive the 4th UPS, we tried the cable only option. Send a co-worker an invite to the Exchange portal. This alert is generated when session management is disabled and SNMP configurations are changed. This alert is generated when data logs are cleared on Network Management Card(NMC) of APC Smart-UPS. Press the ON button once to turn on the UPS. Enter **
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apc ups battery soft start fault